- How can I spot transactions to and from Wildslots.com on my credit card/bank statements?
All deposits and withdrawals are processed by EveryMatrix Ltd., our payments operator. Therefore, EveryMatrix appears on your bank statements.
- Am I able to use more than one payment method?
Yes. You can use different payment methods.
- Why does your site not accept my card?
Some credit card issuers do not allow their customers to deposit to online gaming sites. Should this affect you, you should contact your card provider to check if that is indeed the case. If that's the case, we provide a large selection of payment providers to choose from and you will almost certainly find an alternative deposit method. To name but a few, e-wallets, virtual cards and vouchers all form part of the payment methods available. Please see our payment page for a complete list.
- Why was my deposit declined or rejected?
The most common reason for this to happen is incorrect data, entered into the deposit request form. You can contact support at any time to get the registered details corrected. Furthermore, our support team can help you identify why making the deposit was not successful and provide you with a solution. As noted above, some credit card issuers do not allow users to make deposits to online gaming sites. If you suspect that this may be the case, we suggest you contact your bank to confirm this, or simply try one of our many other deposit methods instead.
- Can I use my card in order to make a deposit into a friend’s account?
This is not allowed as this is considered to be a third party transaction.
- What is the CVV2/CVC2 code I am being asked to enter?
CVV2/CVC2 stands for "Card Verification Value/Code" and describes a code that is required when making an online payment by credit card. It is a security measure and the code consists of three digits. This code can be found on the back of your credit card.
- What does IBAN stand for, and what does it do?
IBAN stands for International Bank Account Number. IBAN is used to make international transactions. In short, it makes withdrawing your winnings a lot easier.